Frequently Asked Questions
Got a question? We’re here to help.
Yes. A good contractor and adjustor can work together to make sure that all items needing repair have been accounted for and paid for up front. Many times, if the contractor and the adjustor do not talk, the process can slow down and become very painful.
This depends on the insurance carrier. Some carriers give you a year in which you have to file your claim and some carriers have no time limitation. You should check with your carrier to know the exact amount of time you have to file your claim.
The fastest way to make a free inspection appointment is to click the Chat button on the bottom right of the screen. You can also call us directly at 830-816-3322.
No, it is against the law and fraudulent for a contractor to offer any form of assistance with your deductible. Avoid doing business with contractors who offer any form of assistance with your deductible.
The Guild Collective is available by phone and chat 24/7. Our office hours are Monday through Friday, 9 am to 4:00 pm.
SUPERIOR SERVICE
“The Guild Collective came to the rescue! I had three skylights on my house and one of them leaked after every moderate rain storm. Their awesome sales guy, Greg, came over and quickly diagnosed the problem. Long story short, they gave me a great price on three Velux skylights, which are super high quality. The installation team was friendly, professional, and very talented. They came out and got them all installed in record time. These skylights are flat, not like the old bubble kind, so they look much better, and after two good rains I can say for certain that they don't leak at all. I plan to add some Solatubes next, in the dark areas of my closet and the laundry room, and I will absolutely call these guys again. Really outstanding service, great products, and tremendous value for the money! Thanks, The Guild Collective. It's nice to know that there are still great companies like you out there.”
- Paul
“Top quality material and workmanship! They are trustworthy and responsive as well. Chad, the owner, is very committed to providing the best in service and proved to be very personable and hands-on when needed. Darren was excellent, knowledgeable as our salesman, and compliments the company's commitment to professionalism. Finally, Eleanor is so courteous and responsive with all needs for contacting them throughout the process. Look no further for quality gutter work than with The Guild Collective!”
- Dean
“We have relatively new gutters that we thought needed to be replaced or repaired. Two other gutter companies told us they needed to be replaced, with very expensive estimates to do so. The Guild Collective immediately identified that the design of our house is such that gutters cannot be effectively attached. They thoroughly explained the problem and what we needed to do and did not charge for the inspection/evaluation. We recommend them and will definitely use them if we have gutter needs in the future”
- Jeanne
“We used The Guild Collective for our gutter installation on our brand new home in Bulverde, TX. We were very pleased with the quality of work and the professionalism of each employee we came in contact with. Cameron and Cody were very knowledgeable about their profession, and they took the time to explain everything they would be doing. They walked us around the house before they started the job to walk us through all the pieces of gutter and downspouts they’d be installing. After the job was completed in a quick and professional manner, they walked us around again to make sure we were satisfied with the installation. I recommend this company to everyone! Great job guys!”
- Dylan
“In addition to the services above (attic venting, fan installation, and sky lighting), The Guild Collective also did an incredible job working with our insurance adjuster after a hail storm to get our roof replaced. Sean and his team at The Guild Collective exceed the industry standard in quality, pricing, communication, professionalism, and timeliness. They have also repaired many of our gutters. The Guild Collective is and will always be our first choice for natural daylighting via skylights, ventilation, roofing, and gutter services. We continue to be impressed with their level of service and quality! Thank you, Sean and The Guild Collective team!”
- Customer
“I moved into a new house and discovered a leaking solar light. I called The Guild Collective and Sean, a technician, came out and diagnosed and fixed the problem. He also cleaned the panel coverings. Sean was very professional and knowledgeable and thoroughly answered my questions. I was very impressed with the company's responsiveness, and Sean's knowledge and professional manner by which he fixed the problem.”
- Steve
“Fantastic service! Best of all, the Solatube we had installed just totally transformed a dark space. The room has a completely different feel now that light is streaming in. It was the perfect solution! We are just in awe of the difference. This company is lovely to work with, and we highly recommend them!”
- Customer
“Our company utilizes The Guild Collective to provide skylight install/repairs to clients. Sean and his team have always been on time and performed quality work. We had them remove and replace two large skylights at a surgery center in Austin, Texas. I was impressed with their work and have continued to use them on additional jobs. I highly recommend.”
- Cool Roofs Team
“We used The Guild Collective for our new roof, new gutters, four new skylights, and two Solatubes. We are so pleased with their work, and the natural light really transformed our spaces. We highly recommend them for any service you may be considering.
- Customer
“We are very pleased with the work and finished product. Excellent value and great attitudes by the installers. We have already recommended The Guild Collective to several friends. This company has integrity and does what it says it will.”
- Customer