Frequently Asked Questions
Got a question? We’re here to help.
General Questions
Yes. Having your contractor present during the insurance inspection can help ensure all storm-related damage is properly documented. An experienced contractor can identify roofing, gutter, skylight, and ventilation damage that may otherwise be overlooked.
This depends on your insurance carrier and policy terms. Some insurance providers allow up to one year to file a claim, while others may have different timelines. We recommend contacting your insurance company as soon as possible after storm damage occurs.
The fastest way to schedule a free inspection is to click the Chat button on the bottom right of the screen. You can also call us directly at 866-709-2565 to speak with our team during business hours.
No. It is illegal and considered insurance fraud for a contractor to offer to pay, waive, or reimburse your deductible. We recommend avoiding contractors who make these offers.
Our office hours are Monday through Friday from 9:00 AM to 4:00 PM. You can still submit a request or leave a message after hours, and our team will follow up on the next business day.
Austin Office
8222 N. Lamar Blvd. E 43
Austin, TX 78753
Boerne Office
7 Upper Cibolo Creek Rd
Boerne, TX 78006
Commercial Roofing FAQ
We install and service TPO roofing, flat roofing, low-slope roofing, modified bitumen systems, and commercial metal roofing for a variety of commercial properties.
Signs include roof leaks, standing water, membrane damage, cracked flashing, rising energy bills, and visible storm damage. If repairs become frequent, replacement may be the more cost-effective solution.
Most commercial roofing systems last between 20 and 30 years, depending on the material, installation quality, weather exposure, and maintenance schedule.
Yes. We provide comprehensive commercial roof inspections to identify leaks, storm damage, drainage problems, and other roofing concerns before they become major issues.
Absolutely. We assist business owners through the insurance claim process by documenting storm damage and coordinating with insurance adjusters when needed.
Residential Roofing FAQ
We provide roof repair, roof replacement, new roof installation, metal roofing, shingle roofing, tile roofing, leak repair, and storm damage restoration services.
Warning signs include missing shingles, granule loss, ceiling stains, roof leaks, sagging areas, storm damage, or a roof that is more than 15–20 years old.
We install asphalt shingles, standing seam metal roofs, tile roofing systems, and impact-resistant roofing products depending on your home’s needs, style preferences, and budget.
Most residential roof replacements are completed within 1–3 days, depending on roof size, weather, and material selection.
Yes. A new roof improves curb appeal, energy efficiency, protection against weather damage, and overall resale value.
Ventilation & Garage Fans FAQ
Proper attic ventilation helps reduce heat buildup, improve energy efficiency, prevent moisture damage, and extend the lifespan of your roofing system.
Garage fans help remove excessive heat, improve airflow, reduce humidity, and create a more comfortable garage environment year-round.
We install attic fans, solar attic fans, whole-house fans, garage ventilation fans, ridge vents, and soffit ventilation systems.
Yes. Proper ventilation helps reduce attic temperatures and allows your HVAC system to operate more efficiently, which may help lower cooling costs.
Common signs include hot upstairs rooms, excessive attic heat, moisture buildup, musty odors, mold growth, and higher-than-normal utility bills.
Gutter Services FAQ
Gutters protect your roof, siding, landscaping, and foundation by directing rainwater safely away from your home.
We offer seamless gutter installation, gutter replacement, gutter guards, downspout installation, and gutter maintenance services.
Common signs include sagging gutters, rust, leaks, water pooling near the foundation, detached sections, and visible cracking.
Yes. Gutter guards help reduce debris buildup, minimize maintenance, and improve water flow during heavy rainstorms.
We often recommend seamless aluminum gutter systems and SnapLock gutters because they provide improved durability, reduced leak potential, and long-term performance.
Tubular Skylights & Traditional Skylights FAQ
Tubular skylights use reflective tubing to channel natural light into smaller spaces, while traditional skylights provide larger direct overhead views and natural lighting.
Skylights increase natural light, improve interior aesthetics, reduce reliance on artificial lighting, and can help improve energy efficiency.
Skylights are commonly installed in kitchens, bathrooms, hallways, living rooms, garages, offices, and other areas that benefit from additional natural light.
Yes. Modern skylights are designed with energy-efficient glass and sealing systems to help reduce heat transfer and improve insulation.
Improper installation or aging flashing systems can eventually lead to leaks. Professional installation and proper flashing are critical for long-term weather protection.
Most tubular skylight installations can be completed in a single day, while larger traditional skylight projects may require additional time depending on the roof structure and finish work.